Refund, Cancellation and Return Policy

If you are not entirely happy with your order, our Refund, Cancellation, and Return Policy will guide you through the process. Please read the policy carefully.

1. Refund Policy:

• Eligibility for Refund:

• To be eligible for a refund, items must be returned in their original condition, unworn, and with all original packaging and tags attached.
• Refunds are only applicable to items purchased directly from www.sajonafashion.com.

• Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

• Non-Refundable Items:

• Custom-made or personalized items are not eligible for refunds unless they arrive damaged or defective.
• Sale items are non-refundable and can only be exchanged for other items of the same value.

2. Cancellation Policy:

• Order Cancellation:

• You may cancel your order within 24 hours of placing it for a full refund. To cancel your order, please contact us immediately at sajonafashion4u@gmail.com.
• Orders cannot be cancelled once they have been shipped.

• Cancellation by Sajona Fashion:

• We reserve the right to cancel orders for any reason, including but not limited to product unavailability, errors in product or pricing information, or issues with payment. In such cases, you will receive a full refund.

3. Return Policy:

• Return Eligibility:

• You may return items within 30 days of receipt for a refund or exchange, provided they meet the conditions outlined in our Refund Policy.

• To initiate a return, please contact us at sajonafashion4u@gmail.com with your order number and reason for return.

• Return Process:

• Once your return request is approved, we will provide you with a return shipping address. Please pack the items securely and include a copy of the receipt or proof of purchase.
• You are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

• Exchanges:

• If you wish to exchange an item for a different size or style, please indicate this in your return request. Exchanges are subject to product availability.

4. Damaged or Defective Items:

• Reporting Issues:

• If you receive a damaged or defective item, please contact us within 7 days of receipt at sajonafashion4u@gmail.com with photos and a description of the issue.
• We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

5. Contact Us:

• For any questions or concerns regarding our Refund, Cancellation, and Return Policy, please contact us at sajonafashion4u@gmail.com.

Thank you for shopping at Sajona Fashion. We appreciate your business and are committed to providing you with high-quality, handcrafted jewellery and excellent customer service.